Frequently Asked Questions
No question is any less important than the last question. If you have a question that is not answered on the website, please send us an email and we will get right back to you.
Orders
Can I change an existing order?
Yes, you can change an order up to the first seven days of your official purchase order.
Do you have different pricing structures?
Yes, we have an MSRP price and GSA pricing (lowest prices guaranteed). Please send an email and we can direct you to the prices you need for a quote.
Can I use a cooperative agreement from another city, county or state when I purchase?
Yes, you can, and this will follow the same terms of agreement. You can email us and we will have our Corporate Governance and Compliance Department reach back out and explain how the process works.
How do I get an item repaired or serviced?
Please reach out to your Regional Field Specialist or email us and the Logistics and Field Operations Department will attend to this immediately.
Delivery
How can I track my order?
You will have your order confirmed by your Regional Specialist and updated through the production process so that you have complete transparency to all the steps before delivery. Photos will be sent so that you can see the progress of the order before Logistic and Field Operations schedules the delivery and training.
How long will my order take to arrive after I have placed it?
You will receive your order within 60 days of order placement.
What is the cost of delivery?
The delivery is made up of two components- first, the freight and then the delivery from the depot to the final location. This also completes the final QC process before final delivery and training.
Do I have to pay duties and taxes domestically and internationally?
All government duties and taxes must be paid unless the customer is exempt. This would need to be identified at time of order.
Returns
Returns or damaged equipment.
All barriers are guaranteed for life and all defected product will be repaired or replaced. We have a lifetime commitment to stay with our customers based on the guarantees we offer on all our products.